- COVID-19 Shipping Delays
- How do I track my order?
- Why isn't my tracking number working?
- What do I do if I didn't receive tracking information?
- Tracking says my package was delivered, but I haven't received my order.
- What shipping carrier does Brooks use?
- Will my order require a signature?
- How do I decide what shipping method to use?
- Can I ship outside of the U.S.?
- How do I ship to a military address?
COVID-19 Shipping Delays
Orders are currently shipping within 3 - 5 business days. While our teams are healthy and our shipping operations are stable, there's a possibility of delays due to COVID, as we will prioritize our team's health and safety. We will always notify you via email if there is a delay.
Shipping Facility Holiday Closures
Our distribution centers and offices will be closed on the following days. Orders placed on these days will ship on the next business days:
- January 1, 2021
- MLK Day 1/18/21
- Memorial Day 5/31/21
- Independence Day 7/5/21
- Labor Day 9/6/21
- Thanksgiving Day 11/25/21
- Christmas Eve: 12/24/21
- Christmas day: 12/25/21
- New Year’s Day 1/1/22
How do I track my order?
Visit our Order Lookup page to track your order! You will need your order number and email address to track your order.
Why isn't my tracking number working?
Tracking Numbers can take 24-48 hours once shipped to generate the details within the label in case you are seeing limited information. If your package has not shipped yet it may not show any tracking information until processed.
For more information about order status or tracking, please use our Order Lookup page.
What do I do if I didn't receive tracking information?
Tracking Numbers can take 24-48 hours once items are shipped to generate the details within the label in case you are seeing limited information. If you aren't seeing any tracking information, your package may have not shipped yet and will not show any tracking information until processed.
Tracking says my package was delivered, but I haven't received my order.
If your package tracking information is showing as delivered but you cannot locate your package we suggest checking around with friends/family/neighbors or any leasing or office staff in your building to see if they may have received it by mistake. If you cannot locate your package please contact our Runner Experience Team for further help.
What shipping carrier does Brooks use?
In most cases, orders are shipped via FedEx. If shipping to a PO Box or Military Address, USPS will be the carrier.
From time to time we may choose another carrier (i.e., UPS or DHL). In any case, your order will be delivered within the time frame promised.
When is the cut-off for same-day shipping?
We begin processing orders quickly, so we are unable to make changes after an order is submitted. Orders without expedited shipping ship within a 3-5 business day fulfillment period. The daily shipping cutoff is 9 am PST/12 pm EST.
Orders placed before 9 am PST/12 pm EST will start their 3-5 business day period the following day, and so an order placed Friday at 2 pm would not begin its 3-5 Business day cycle until the following Monday.
Will my order require a signature?
Orders through brooksrunning.com do not generally require a signature. From time to time a carrier may require a signature, even when not requested by us, for a variety of reasons. We are unable to control whether a carrier will require a signature.
How do I decide what shipping method to use?
During the Check Out process, you will be able to select your preferred shipping method when entering your Shipping Address.
Please remember that shipping times are measured in Business Days, excluding weekends and holidays.
Can I ship outside of the U.S.?
Shipping is available to destinations within the U.S. (all 50 states and U.S. territories) and APO/FPO addresses. For availability outside the U.S. please visit our International Shipping Page.
How do I ship to a military address?
When shipping to a US military address, please make sure you enter APO or FPO as the City, along with the appropriate State Code for the location (AP, AE, AA, etc.) and the correct zip code. An example may look like this:
PFC JOHN DOE
PSC 3 BOX 4120
APO AE 09021
For more information about shipping to US Military bases, please see the USPS Military page.