- How do I track my order?
- Why isn't my tracking number working?
- What do I do if I didn't receive tracking information?
- Tracking says my package was delivered, but I haven't received my order.
- What shipping carrier does Brooks use?
- When is the cut-off for same-day shipping?
- Will my order require a signature?
- How do I decide what shipping method to use?
- Can I ship outside of the U.S.?
- How do I ship to a military address?
Shipping Facility Holiday Closures
Our distribution centers and offices will be closed on the following days. Orders placed on these days will ship on the next business days (excludes Saturday and Sunday):
- New Year's Day 1/2/2023
- Martin Luther King Day 1/16/2023
- Memorial Day 5/29/2023
- Independence Day 7/4/2023
- Labor Day 9/4/2023
- Thanksgiving Day 11/23/23
- Christmas Day 12/25/2023
How do I track my order?
Visit our Order Lookup page to track your order! You will need your order number and email address to track your order.
Why isn't my tracking number working?
Tracking Numbers can take 24-48 hours once shipped to generate the details within the label in case you are seeing limited information. If your package has not shipped yet it may not show any tracking information until processed.
For more information about order status or tracking, please use our Order Lookup page.
What do I do if I didn't receive tracking information?
Tracking Numbers can take 24-48 hours once items are shipped to generate the details within the label in case you are seeing limited information. If you aren't seeing any tracking information, your package may have not shipped yet and will not show any tracking information until processed.
Tracking says my package was delivered, but I haven't received my order.
If your package tracking information is showing as delivered but you cannot locate your package there are a few things we suggest you try:
- Check around your property - sometimes delivery workers will try and place a package in a location that is less visible to passers-by.
- Ask your friends/family/neighbors or any leasing or office staff in your building to see if they may have received it by mistake.
- Verify the address on your order to make sure there are no errors/typos.
If you cannot locate your package please contact our Runner Experience Team for further help.
What shipping carrier does Brooks use?
In most cases, orders are shipped via FedEx. From time to time we may also use UPS or DHL. If shipping to a PO Box or Military Address, USPS will be the carrier.
In any case, your order will be delivered within the time frame promised.
When is the cut-off for same-day shipping?
When Express or Next Day shipping is chosen, orders placed before 9 a.m. PST will be shipped the same business day, and orders placed after 9 a.m. PST will be shipped the following business day. The daily shipping cutoff is 9 a.m. PST/12 p.m. EST.
Orders shipped via Standard shipping will ship within 1-3 business days (M-F) of being placed and will be delivered in the 5-7 business day window shown on the website at checkout.
Orders placed after 9 a.m. PST/12 p.m. EST will start their shipping journey the following day, and so an order placed Friday at 2 p.m. would not begin its shipping cycle until the following Monday.
Will my order require a signature?
Orders through brooksrunning.com do not generally require a signature. From time to time a carrier may require a signature, even when not requested by us, for a variety of reasons. We are unable to control whether a carrier will require a signature.
How do I decide what shipping method to use?
During the check-out process, you will be able to select your preferred shipping method when entering your Shipping Address.
Please remember that shipping times are measured in Business Days (Monday-Friday), excluding weekends and holidays.
Can I ship outside of the U.S.?
Shipping is available to destinations within the U.S. (all 50 states and U.S. territories) and APO/FPO addresses. For availability outside the U.S. please visit our International Shipping Page.
How do I ship to a military address?
When shipping to a US military address, please make sure you enter APO or FPO as the City, along with the appropriate State Code for the location (AP, AE, AA, etc.) and the correct zip code. An example may look like this:
PFC JOHN DOE
PSC 3 BOX 4120
APO AE 09021
For more information about shipping to US Military bases, please see the USPS Military page.