If your package tracking information is showing as delivered but you cannot locate your package we suggest to check around with friends/family/neighbors or any leasing or office staff in your building to see if they may have received it by mistake. If you cannot locate your package please contact our Runner Experience Team for further help.
Articles in this section
- Tracking says my package was delivered, but I haven't received my order.
- Can I ship outside of the U.S.?
- How do I get free shipping?
- How do I ship to a military address?
- Will my order require a signature?
- What shipping carrier does Brooks use?
- How do I decide what shipping method to use?
- How long will it take to receive my order?
- Why isn't my tracking number working?
- Why hasn't my packaged shipped yet?