How do I see my Brooks order status?
How do I track my Brooks order?
What do I do if I didn't receive tracking information?
Does Brooks Running offer coupons?
What is Brooks Running Return Policy?
Returning a Gift Without Receipt?
Exchanging a Gift from Brooksrunning.com?
Exchanging a Gift from a Retail Partner?
Does Brooks offer Gift Receipts?
Other Helpful Articles and Links!
Shipping Facility Holiday Closures
Our distribution centers and offices will be closed on the following days. Orders placed on these days will ship on the next business days:
- MLK Day 1/18/21
- Memorial Day 5/31/21
- Independence Day 7/5/21
- Labor Day 9/6/21
- Thanksgiving Day 11/25/21
- Christmas Eve: 12/24/21
- Christmas day: 12/25/21
- New Year’s Day 1/1/22
How do I see my Brooks order status?
-
To check your order status visit our Order Lookup page and enter your order number along with the billing zip code and email used on your order.
How do I track my Brooks order?
- To track your order visit our Order Lookup page and enter your order number along with the billing zip code and email used on your order.
Click Here to Lookup Your Order
What do I do if I didn't receive tracking information?
- Tracking Numbers can take 24-48 hours to become active once items are shipped. If you aren't seeing any tracking information, your package may have not shipped yet and will not show any tracking information until processed.
Click Here to Lookup Your Order
Does Brooks offer coupons?
- We do not offer discount or promotional codes at this time, but you can get notified about sales and discounts by texting EARLYACCESS to 332-33. You can also subscribe to our emailing list here for similar but more in-depth notices. Check out our sweet Holiday Sales Section Here.
What is Brooks Return Policy?
- If your gear does not work out, no worries! With our Run Happy Promise we offer free returns for refunds within 90-days of purchase, even if the items are worn. Any unworn items can be returned up to a year after purchase.
Click Here to Visit the Returns Center!
Returning a Gift Without Receipt?
- We are sorry to hear your gift did not work out. If you need to return a gift please reach out to our elves so we may work out a solution for you! Click Here to Contact Us or call us at 1-855-427-6657 (1-855-4-BROOKS).
Exchanging a Gift from Brooksrunning.com?
- The fastest way to exchange your gear is to return for a refund using our prepaid return shipping label, then reorder the new item at any time. If the gift was ordered from brooksrunning.com from someone outside the household, please Click Here to Contact Us or call 1-855-427-6657 (1-855-4-BROOKS)
Click Here to Visit the Returns Center
Exchanging a Gift from a Retail Partner?
- We ask that you first try contacting the original place of purchase for an exchange. If they will not exchange your gear, or you do not know where the item(s) were purchased, please Click Here to Contact Us or call 1-855-427-6657 (1-855-4-BROOKS) and we will get you taken care of.
Does Brooks offer Gift Cards?
-
Help spread some holiday cheer with a Brooks Running eGift Card. A Brooks eGift Card is quick, easy, and good any time at BrooksRunning.com for when you are uncertain about what to give as a gift.
Click Here to Purchase an eGift Card
Does Brooks offer Gift Receipts?
-
We do not have the option to provide gift receipts. Orders are shipped without packing slips to reduce our impact on the environment and will not include values paid.