How do I return an item?

We offer free returns for refund within 90 days of purchase if you don't love your new Brooks gear (shoes, apparel, or accessories) - even after you've run & sweat in it! Any unworn items can be returned up to one year after purchase.

To print the return label, visit our Returns Center, and enter your order number and email address. You'll be able to choose what you want to return and print your label. If you are still unsure of how to return your item(s) please give us a call at (855) 427-6657 M-F 6am - 5pm PST.

How can I return or exchange an item I bought at a retail store?

Please discuss return options with the store you purchased the product at, as they generally will be able to honor our Run Happy Promise. If they do not honor our return policy, please contact us and we will do our best to help.

How do I process an exchange?

Brooks has one focus - the run. To that end, we want to make sure that everything we do is in service of getting you the gear you need and back to running quickly - and there’s nothing fast about a traditional exchange process.

You’ll always have 90 days to swap out a shoe if it’s not working for you. To do this, head to our Returns Center and print a free return label to ship your product back to us - then you can order the new item (with free shipping!) without worry.

After you drop your return off with the carrier and they scan the label, our system will begin processing your return, and you will be sent an email within 2 business days confirming a receipt of the return. Please allow up to 3 business days for your refund to appear in your account once confirmed via email.

Returns and Exchanges

How can I return or exchange an item I bought at a retail store?

How do I process an exchange?

Still have questions?

Returns and Exchanges

How can I return or exchange an item I bought at a retail store?

How do I process an exchange?

Related articles

Still have questions?