How do I return an item?
We offer free returns for refunds within 90-days of purchase if you don't love your new Brooks gear - even after you've run & sweat in it! Any unworn items can be returned up to one year after purchase.
To print the return label, click here to go to our Returns Center, and enter your order number and billing zip code. You'll be able to choose what you want to return and print your label.
How can I return or exchange an item I bought at a retail store?
Please discuss return options with the store you purchased the product at, as they generally will be able to honor our Run Happy Promise. If that isn't successful, please contact us and we will do our best to help.
How do I process an exchange?
Brooks has one focus - the run. To that end, we want to make sure that everything we do is in service of getting you the gear you need and back to running quickly - and there’s nothing fast about a traditional exchange process.
You’ll always have 90 days to swap out a shoe if it’s not working for you. To do this, head to our Returns Center and print a free return label to ship your product back to us - then you can order the new item (with free shipping!) without worry.
We will process your credit within four business days of receiving the returned product, and by then you may already have your new item and be out on the run trying it out.