How can I check the status of my return?

To check the status of your return, enter your order number and email when you visit the Returns Center, or log into your account to find your order and return request. Return tracking and status information will be available there.

How long does it take for a refund to be processed?

Once your package is scanned by FedEx, we will process your refund for your return. Please allow up to 3 business days for your refund to appear in your account once confirmed via email. Email confirmation will be sent no later than 2 business days from when Brooks receives the return.

In case FedEx does not service your area, you can use our pre-paid return label at USPS as well. When possible, we strongly suggest using FedEx for the fastest delivery to our Returns Center.