Customer Care
Help articles
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When tracking your order you will see the status to reflect where your gear is on the run to your home.
Received a...
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If you have not received a confirmation email for your order it may have been filtered into the Junk folder. If it is...
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Congratulations if you have received a Brooks Running Award Certificate! Please fill out the postcard you received an...
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If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s...
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Our Distribution Center works very fast to get you out on your next run! Because of this, we are unable to cancel or ...
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