Help articles

  • What does my Order Status mean?
    When tracking your order you will see the status to reflect where your gear is on the run to your home. Received and... Continue reading
  • Did Not Receive A Confirmation Email
    If you have not received a confirmation email for your order it may have been filtered into the Junk folder. If it is... Continue reading
  • Award Certificates
    Congratulations if you have received a Brooks Running Award Certificate! Please fill out the postcard you received an... Continue reading
  • What do I do if there's an error on my shipment?
    If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s... Continue reading
  • Can I Change or Cancel my Order?
    Our Distribution Center works fast to get you out on your next run. We are unable to cancel or change orders once sub... Continue reading