When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We will request to capture that payment once your order ships. If your order is shipped in separate packages, there will be a separate charge for the total of each package. We will never capture more than the original authorization total.

Occasionally there is an overlap between when the authorization is released and the payment is captured, causing two payments to appear at the same time - one as a pending authorization and one as a true debit from your account. If you see an overlap in the authorization and payment capture after the order has shipped, we ask that you wait three to five business days for the authorization to drop off. 

You may also be seeing multiple temporary authorization holds due to repeated attempts to place an order. This may happen because of incorrect information used when placing the order, hiccups in the processing, or a bank issue in the instance of protecting your card from fraud. Authorization holds generally disappear from your account within three to five business days of being placed.

If you have any additional questions about the charges you are seeing on your account, we would be happy to investigate further.