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Trouble placing order - technical difficulties
We find our website offers the best experience when viewed through the browsers Chrome, Firefox, and Safari. Our site...
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Does Brooks offer split-sized orders?
We understand how getting the right fit for your feet is essential to moving comfortably. At this time, our website c...
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My order is a gift. Will the recipient receive a receipt?
Here at Brooks, we are committed to sustainable practices with minimal impact on the environment. One way we practice...
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Fraud protection
At Brooks, we care about keeping your information confidential. In addition to protecting your information on our end...
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Run into a great deal!
Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal.
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Payments
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Payment options for BrooksRunning.com
When shopping on BrooksRunning.com you can choose to pay with any of the following options:
Visa
Mastercard
American...
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When will my account be charged for my order?
When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We w...
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Why do I see multiple charges on my account?
When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We w...
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My order
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Can I change or cancel my order?
Our distribution center works very fast to get you out on your next run! Because of this, we are unable to cancel or ...
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What does my order status mean?
When tracking your order you will see the status reflect where your gear is on the run to your home. Here are some po...
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I did not receive a confirmation email
You will receive an order confirmation with your order details at the email address provided during checkout once you...
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What do I do if there's an error on my shipment?
If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s...
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Award certificates
If you have received a Brooks Running award certificate, congratulations! Please fill out the postcard you received a...
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My account
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Why should I create an account on brooksrunning.com?
Brooksrunning.com accounts will now link you to our awesome Brooks Run Club membership which includes the following b...
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How do I edit the information in my account?
Your brooksrunning.com account houses details such as your password, saved payment methods, billing and shipping addr...
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I forgot my password!
To reset your password, visit our Reset password page. Enter the email address registered with your brooksrunning.com...
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What is the Sports Medicine Ambassador Program?
The Brooks Sports Medicine Ambassador Program is a community of sports medicine professionals who are just as passion...
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Accessing your Sports Medicine Ambassador Program benefits
To see your Sports Medicine Ambassador Program deals, log in to your brooksrunning.com account through our Sports Med...
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Brooks eGift Cards
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What is an eGift Card?
An eGift Card (EGC) is much like a traditional gift card but delivered through email to your gift recipient. To purch...
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How do I buy a gift card?
An EGC (eGift Card) is the perfect gift for that special runner in your life who needs some new, top-of-the-line ru...
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How do I check the balance on my eGift Card?
To check the balance on your eGift Card, visit our eGift Card page, scroll down to the bottom, and enter your eGift C...
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The eGift Card I purchased was not received
Most eGift Card orders will be processed within one to three hours but may take up to 48 hours depending on your cred...
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