Orders, accounts, and payments
My order
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Can I change or cancel my order?
Once orders are placed, they cannot be canceled or changed in any way.Our fulfillment system is optimized to process ... Continue reading
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What does my order status mean?
When tracking your order you will see the status reflect where your gear is on the run to your home. Here are some po... Continue reading
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I did not receive a confirmation email
You will receive an order confirmation with your order details at the email address provided during checkout once you... Continue reading
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What do I do if I receive the incorrect product?
We are committed to making sure your order is correct. If you have received an incorrect item, color, or size in your... Continue reading
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Award certificates
If you have received a Brooks Running award certificate, congratulations! Please fill out the postcard you received a... Continue reading
My account
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Why should I create a Brooks Run Club account?
Creating a Brooks Run Club account ensures that your order history is saved in one place, making it easy to start a r... Continue reading
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How do I edit the information in my account?
Your brooksrunning.com account houses details such as your password, saved payment methods, billing and shipping addr... Continue reading
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I forgot my password!
To reset your password, visit our Reset password page. Enter the email address registered with your brooksrunning.com... Continue reading
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What is the Sports Medicine Ambassador Program?
The Brooks Sports Medicine Ambassador Program is a community of sports medicine professionals who are just as passion... Continue reading
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Accessing your Sports Medicine Ambassador Program benefits
To see your Sports Medicine Ambassador Program deals, log in to your brooksrunning.com account through our Sports Med... Continue reading
Payments
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Payment options for BrooksRunning.com
When shopping on BrooksRunning.com you can choose to pay with any of the following options: Visa Mastercard American... Continue reading
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When will my account be charged for my order?
When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We w... Continue reading
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Why do I see multiple charges on my account?
When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We w... Continue reading
Checkout
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What do I do if I’m having trouble placing my order?
If you are having trouble logging in, placing your order online, or otherwise running into trouble on our website, he... Continue reading
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Does Brooks offer split-sized orders?
We understand how getting the right fit for your feet is essential to moving comfortably. At this time, our website c... Continue reading
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My order is a gift. Will the recipient receive a receipt?
Here at Brooks, we are committed to sustainable practices with minimal impact on the environment. One way we practice... Continue reading
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Fraud protection
At Brooks, we care about keeping your information confidential. In addition to protecting your information on our end... Continue reading
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Do you have any sales or promotions?
Looking to score a great deal on Brooks gear? We’re happy to provide some tips and tricks!First, explore all our disc... Continue reading
Brooks eGift Cards
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The eGift Card I purchased was not received
Most eGift Card orders are processed and emailed to the recipient within three hours. In rare circumstances, processi... Continue reading
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What is an eGift Card?
An eGift Card (EGC) is much like a traditional gift card but delivered through email to your gift recipient. To purch... Continue reading
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How do I buy a gift card?
A Brooks eGift Card is the perfect way to treat that special person in your life who needs some new gear, especially ... Continue reading
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How do I check the balance on my eGift Card?
To check the balance on your eGift Card, visit our eGift Card page, scroll down to the bottom, and enter your eGift C... Continue reading