Help articles

My order

  • Once orders are placed, they cannot be canceled or changed in any way.Our fulfillment system is optimized to process ... Continue reading

  • When tracking your order you will see the status reflect where your gear is on the run to your home. Here are some po... Continue reading

  • You will receive an order confirmation with your order details at the email address provided during checkout once you... Continue reading

  • We are committed to making sure your order is correct. If you have received an incorrect item, color, or size in your... Continue reading

  • If you have received a Brooks Running award certificate, congratulations! Please fill out the postcard you received a... Continue reading

My account

  • Creating a Brooks Run Club account ensures that your order history is saved in one place, making it easy to start a r... Continue reading

  • Your brooksrunning.com account houses details such as your password, saved payment methods, billing and shipping addr... Continue reading

  • To reset your password, visit our Reset password page. Enter the email address registered with your brooksrunning.com... Continue reading

  • The Brooks Sports Medicine Ambassador Program is a community of sports medicine professionals who are just as passion... Continue reading

  • To see your Sports Medicine Ambassador Program deals, log in to your brooksrunning.com account through our Sports Med... Continue reading

Payments

  • When shopping on BrooksRunning.com you can choose to pay with any of the following options: Visa Mastercard American... Continue reading

  • When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We w... Continue reading

  • When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We w... Continue reading

Checkout

  • If you are having trouble logging in, placing your order online, or otherwise running into trouble on our website, he... Continue reading

  • We understand how getting the right fit for your feet is essential to moving comfortably. At this time, our website c... Continue reading

  • Here at Brooks, we are committed to sustainable practices with minimal impact on the environment. One way we practice... Continue reading

  • At Brooks, we care about keeping your information confidential. In addition to protecting your information on our end... Continue reading

  • Looking to score a great deal on Brooks gear? We’re happy to provide some tips and tricks!First, explore all our disc... Continue reading

Brooks eGift Cards

  • Most eGift Card orders are processed and emailed to the recipient within three hours. In rare circumstances, processi... Continue reading

  • An eGift Card (EGC) is much like a traditional gift card but delivered through email to your gift recipient. To purch... Continue reading

  • A Brooks eGift Card is the perfect way to treat that special person in your life who needs some new gear, especially ... Continue reading

  • To check the balance on your eGift Card, visit our eGift Card page, scroll down to the bottom, and enter your eGift C... Continue reading