Customer Care

Where's my stuff?

Do you need to check the status of your order? Have your order number and billing zip code ready so we can help you find your package. track my order

Need to make a return?

The gear we offer should improve your miles. If you’re not happy, we’re not happy either. start a return

Help articles

  • Gear Advice

    Our technology, shoe updates, and how to find the best gear for you.

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  • Orders, Accounts, and Payments

    Learn more about your order, payment, and modifying your account.

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  • Shipping and Delivery

    Track your order as it races to the finish line.

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  • Returns and Exchanges

    The Brooks Run Happy Promise, what to do if you’re not happy with your gear.

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  • This is Brooks

    Why we run and information on donations, sponsorships and more

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Frequently asked questions

  • Finding the Right Fit in your Run Bra
    Finding The Right Fit Whether we’re talking about running shoes or Run Bras, the right fit is vital to provide the ne... Continue reading
  • What is a GTS Shoe?
    At Brooks we focus on the Run. We provide the best running experience through our products, with that in mind, we wan... Continue reading
  • How do I choose the right shoe?
    Choosing the right shoe for your best run should help you run farther, faster, more comfortably - or all 3! Here are ... Continue reading
  • Shipping and Tracking FAQ's
    COVID-19 Shipping Delays How do I track my order? Why isn't my tracking number working? What do I do if I didn't rec... Continue reading
  • What is the Brooks Return Policy?
      Brooks Return Policy How do I return an item? How do I process an exchange? How can I check the status of my retur... Continue reading

Still have questions?

To contact Customer Care via phone, call 1-855-427-6657, weekdays 6am-5pm Pacific.

Gear advice from our Gurus

Text one of our Gurus at 206-312-5114. Message and data rates may apply. Privacy info can be found here. Learn more