Customer Care

Where's my stuff?

Do you need to check the status of your order? Have your order number and billing zip code ready so we can help you find your package. track my order

Need to make a return?

The gear we offer should improve your miles. If you’re not happy, we’re not happy either. start a return

Help articles

Gear Advice

Our technology, shoe updates, and how to find the best gear for you.
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Orders, Accounts, and Payments

Learn more about your order, payment, and modifying your account.
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Shipping and Delivery

Track your order as it races to the finish line.
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Returns and Exchanges

The Brooks Run Happy Promise, what to do if you’re not happy with your gear.
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This is Brooks

Why we run and information on donations, sponsorships and more
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Frequently asked questions

Finding the Right Fit in your Run Bra
Finding The Right Fit Whether we’re talking about running shoes or Run Bras, the right fit is vital to provide the ne... Continue reading
What is a GTS Shoe?
At Brooks we focus on the Run. We provide the best running experience through our products, with that in mind, we wan... Continue reading
How do I choose the right shoe?
Choosing the right shoe for your best run should help you run farther, faster, more comfortably - or all 3! Here are ... Continue reading
Shipping and Tracking FAQ's
COVID-19 Shipping Delays How do I track my order? Why isn't my tracking number working? What do I do if I didn't rec... Continue reading
What is the Brooks Return Policy?
In response to COVID-19, Brooks is taking added precautions with our returns center to ensure employee wellness. Once... Continue reading

Still have questions?

To contact Customer Care via phone, call 1-855-427-6657, weekdays 6am-5pm Pacific.
Brooks Customer Care Team will be closed shortly on Monday, Jan 24th, from 7:45am to 9:30am.