Customer Care

Where's my stuff?

Do you need to check the status of your order? Have your order number and email address ready so we can help you find your package. Track my Order

Need to make a return?

The gear we offer should improve your miles. If you’re not happy, we’re not happy either. START A RETURN

Help articles

  • Gear advice

    Find the best products for you and learn more about our award-winning technology.

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  • Orders, accounts, and payments

    Get help with all things order-related, including checkout and charges.

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  • Shipping and delivery

    Explore information related to the shipping, tracking, and delivery of your order.

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  • Returns and exchanges

    Discover our Run Happy Promise and how to return gear you're not satisfied with.

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  • This is Brooks

    Learn about who we are, how to get in contact with us, and more.

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Frequently asked questions

  • We understand how important it is to get your gear in time for a race, special event, or your next workout. We offer ... Continue reading

Still have questions?

To contact Customer Care via phone, call 1-855-427-6657, Monday-Friday, 9 a.m. - 8 p.m. ET

Gear advice from our Gurus

Text one of our Gurus at 206-312-5114. Message and data rates may apply. Privacy info can be found here. Learn more