Customer Care
Where's my stuff?
Do you need to check the status of your order? Have your order number and billing zip code ready so we can help you find your package. Track my Order
Need to make a return?
The gear we offer should improve your miles. If you’re not happy, we’re not happy either. START A RETURNHelp articles
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Gear Advice
Our technology, shoe updates, and how to find the best gear for you.
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Orders, Accounts, and Payments
Learn more about your order, payment, and modifying your account.
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Shipping and Delivery
Track your order as it races to the finish line.
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Returns and Exchanges
The Brooks Run Happy Promise, what to do if you’re not happy with your gear.
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This is Brooks
Why we run and information on donations, sponsorships and more
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Frequently asked questions
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Finding The Right Fit If you’re starting from scratch, it can be very helpful to get into your local run specialty ... Continue reading
Still have questions?
To contact Customer Care via phone, call 1-855-427-6657, weekdays 6am-5pm Pacific.
