Customer Care

Where's my stuff?

Do you need to check the status of your order? Have your order number and email address ready so we can help you find your package. Track my Order

Need to make a return?

The gear we offer should improve your miles. If you’re not happy, we’re not happy either. START A RETURN

Help articles

  • Gear advice

    Our technology, shoe updates, and how to find the best gear for you.

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  • Orders, accounts, and payments

    Learn more about your order, payment, and modifying your account.

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  • Shipping and delivery

    Track your order as it races to the finish line.

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  • Returns and exchanges

    The Brooks Run Happy Promise, what to do if you’re not happy with your gear.

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  • This is Brooks

    Why we run and information on donations, sponsorships and more

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Frequently asked questions

  • We understand how important it is to get your gear in time for a race, special event, or your next workout. We offer ... Continue reading

Still have questions?

To contact Customer Care via phone, call 1-855-427-6657, weekdays 6am-5pm Pacific.

Gear advice from our Gurus

Text one of our Gurus at 206-312-5114. Message and data rates may apply. Privacy info can be found here. Learn more