Customer Care
Where's my stuff?
Do you need to check the status of your order? Have your order number and email address ready so we can help you find your package.
Need to make a return?
The gear we offer should improve your miles. If you’re not happy, we’re not happy either.
Help articles
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Gear advice
Find the best products for you and learn more about our award-winning technology.
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Orders, accounts, and payments
Get help with all things order-related, including checkout and charges.
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Shipping and delivery
Explore information related to the shipping, tracking, and delivery of your order.
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Returns and exchanges
Discover our Run Happy Promise and how to return gear you're not satisfied with.
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This is Brooks
Learn about who we are, how to get in contact with us, and more.
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Frequently asked questions
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We know that it is important for your holiday gifts to arrive on time! If you need your gear to arrive by 12/25, make... Continue reading
Questions about gear?
Get advice or gear recommendations by chatting live with one of our product experts. Reach out any time from Monday-Friday, 9 a.m. - 8 p.m. ET
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