Customer Care

Do you need to check the status of your order? Have your order number and billing zip code ready so we can help you find your package. track my order

The gear we offer should improve your miles. If you’re not happy, we’re not happy either. start a return

Help articles

Gear Advice

Our technology, shoe updates, and how to find the best gear for you.
view articles
Orders, Accounts, and Payments

Learn more about your order, payment, and modifying your account.
view articles
Shipping and Delivery

Track your order as it races to the finish line.
view articles
Returns and Exchanges

The Brooks Run Happy Promise, what to do if you’re not happy with your gear.
view articles
This is Brooks

Why we run and information on donations, sponsorships and more
view articles

Wide Width Shoes
Usually, if there is pressure on the sides/top of your feet, that could be indicative you need a roomier shoe. Luckil... Continue reading
Narrow Width Shoes
Narrow widths we have a very slim selection of, most pairs have only one color option, most shoes are not made in thi... Continue reading
Discontinued Run Bra styles
While the Juno, Fiona, and Moving Comfort run bra collections were all well-loved items, they have been discontinue... Continue reading
What is a GTS Shoe?
At Brooks we focus on the Run. We provide the best running experience through our products, with that in mind, we wan... Continue reading
How do I choose the right shoe?
Choosing the right shoe for your best run should help you run farther, faster, more comfortably - or all 3! Here are ... Continue reading
Shipping and Tracking FAQ's
COVID-19 Shipping Delays How do I track my order? Why isn't my tracking number working? What do I do if I didn't rec... Continue reading
What is the Brooks Return Policy?
In response to COVID-19, Brooks is taking added precautions with our returns center to ensure employee wellness. Once... Continue reading