When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We will request to capture that payment once your order ships. If you are seeing multiple charges it may mean your order was shipped in separate packages and there will be a separate charge for the total of each package, or that the initial authorization and final capture have overlapped. If the latter that second charge will drop off after a few days  - we will never capture more than the original authorization total.

You may also be seeing multiple temporary authorization holds due to repeated attempts to place the order. This may happen because of incorrect information used when placing the order, hiccups in the processing, or a bank issue in the instance of protecting your card from fraud. Authorization holds generally disappear from your account within 3-5 business days of being placed.

If you have any questions about the charges you are seeing on your account please reach out to our customer service team at (855) 427-6657 (855-4-BROOKS), M-F 6am-5pm PST and we would be happy to look into the matter for you!