When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We will request to capture that payment once your order ships. If you are seeing multiple charges it may mean your order was shipped in separate packages, and there will be a separate charge for the total of each package. We will never capture more than the original authorization total.

If your order was not split into separate shipments, you may also be seeing multiple temporary authorization holds due to repeated attempts to place the order. This may happen because of incorrect information used when placing the order, hiccups in the processing, or a bank issue in the instance of protecting your card from fraud. Authorization holds generally disappear from your account within 3-5 business days of being placed.

If you have any questions about the charges you are seeing on your account please reach out to our customer service team at (855) 427-6657 (855-4-BROOKS), M-F 6am-5pm PST and we would be happy to look into the matter for you!