If you are having trouble logging in, placing your order online, or otherwise running into trouble on our website, here are some tips and tricks to try:

• Refresh the browser.
• Try accessing brooksrunning.com on another device. If you are using a phone, try using a computer (or vice versa).
• Switch to another browser. We recommend using a browser like Google Chrome, Firefox, or Safari. Our site is not compatible with Internet Explorer.  
• Use an incognito or private window. This helps avoid the interference of cookies and cache.
• Clear cookies and cache. If you are still having trouble, especially if you have been on the site for some time or tried to order multiple times, clearing cookies can be a good reset. Click here for instructions on clearing cookies in your browser.

We find that these solutions solve most of the common site issues we encounter. If it is easier for you, we are happy to help place your order by phone at 1-855-427-6657, Monday through Friday, 9 a.m. - 8 p.m. ET. Please note that we can only accept payment via debit/credit card or a brooksrunning.com eGift Card for orders placed by phone; for your privacy and security, we are not able to log in to payment platforms like PayPal, Klarna, or Afterpay. Additionally, we cannot log in to your Brooks account.

If you are not sure if your order has gone through, check your email (including junk and spam) folders for confirmation. Sometimes these take a few minutes to arrive! If you haven’t received a confirmation email, you can check out this article for other ways to track down your order. If you have any questions, we are happy to confirm whether your order has been placed successfully.