Once your order has been picked and packed by our fulfillment team, you will receive an email at the email address provided during checkout with the subject line “Your order is ready to ship” from Brooks Running <brooksrunning@info.brooksrunning.com>. This email is for notification purposes only and does not include tracking information.

Once your package has been picked up by the shipping carrier, you will receive a second email with the subject line “Your package has shipped!” from Brooks Running <noreply@brooksrunning.narvar.com>. This email includes a tracking link powered by Narvar, where you can find your tracking number, shipping carrier, delivery updates, and other details.

If your order ships in multiple packages, you will receive separate shipment confirmation emails for each package.

If you cannot find these emails, check your spam/junk, promotions, or other filtered folders. You may also want to check any other email addresses you may have used when placing the order. Some payment methods, such as PayPal and Apple Pay, may replace the email address entered during checkout with the email address associated with the payment account.

You can also use our Order Lookup tool to check your order status using your order number and the email address associated with the order.

If you've checked these options and still can't locate your tracking information, it's possible there was a typo in the email address used at checkout. Our Runner Experience team is happy to help locate your order and provide available shipment details.