You will receive a shipping confirmation with your tracking number at the email address provided during checkout once your order ships. If you cannot locate this email, check for the subject line “A shipment is on its way!” from Brooks Running in your inbox. We also recommend checking other folders like spam/junk and promotions.

If you still cannot find a shipping confirmation email, we recommend checking other email addresses you may have used. Certain payment methods like PayPal and Apple Pay will override the email address provided with whatever email address is associated with that account.

You can also use our Order Lookup tool to track the status of your order using your order number and the email address provided during checkout.

If you’ve exhausted these options, it is possible there was a typo in your email address. Our Runner Experience team is happy to help locate information about your order! 

Still need assistance? Click here to contact us by email or call us at 855-427-6657 (855-4-BROOKS) Monday through Friday from 6 a.m. to 5 p.m. Pacific Standard Time. Our Runner Experience Specialists are also happy to help via SMS at 206-899-4101 (message and data rates may apply), as well as the chat function in the lower right-hand corner. Just click the speech balloon to get started!