Help articles

Pre-purchase shipping support

  • We understand how important it is to get your gear in time for a race, special event, or your next workout. We offer ... Continue reading

  • The daily shipping cutoff is noon ET / 9 a.m. PT, and our shipping facilities operate Monday through Friday. Please n... Continue reading

  • Our shipping facilities fulfill orders on business days (Monday through Friday). Regardless of shipping method select... Continue reading

  • Brooks partners with FedEx, UPS, DHL, and the United States Postal Service (USPS) for shipping services. Any packages... Continue reading

  • Shipping from the Brooks Running U.S. site is only available to destinations within the U.S. (all 50 states and U.S. ... Continue reading

Post-purchase shipping support

  • Our distribution center works very fast to get your gear picked, packed, and shipped. Because of this, we are unable ... Continue reading

  • If your tracking information shows as delivered but you cannot locate your package, we suggest following these steps:... Continue reading

  • You will receive a shipping confirmation with your tracking number at the email address provided during checkout once... Continue reading

  • Once a tracking number is created, it can take 24 to 48 hours to generate details due to delays in communication betw... Continue reading

  • You will receive a shipping confirmation with your tracking number to the email address provided during checkout, but... Continue reading