Help articles

Pre-purchase shipping support

  • The daily shipping cutoff is 9 a.m. PST / noon EST, and our shipping facilities operate Monday through Friday. Please... Continue reading
  • We understand how important it is to get your gear in time for a race, special event, or your next workout. We offer ... Continue reading
  • When shipping to a U.S. military address, please make sure you enter APO or FPO as the city, along with the appropria... Continue reading
  • Shipping from the Brooks Running U.S. site is only available to destinations within the U.S. (all 50 states and U.S. ... Continue reading
  • Orders through brooksrunning.com do not generally require a signature. From time to time a carrier may require a sign... Continue reading

Post-purchase shipping support

  • If your tracking information shows as delivered but you cannot locate your package, we suggest following these steps:... Continue reading
  • Our distribution center works very fast to get you out on your next run! Because of this, we are unable to cancel or ... Continue reading
  • You will receive a shipping confirmation with your tracking number at the email address provided during checkout once... Continue reading
  • Once a tracking number is created, it can take 24 to 48 hours to generate details due to delays in communication betw... Continue reading
  • You will receive a shipping confirmation with your tracking number to the email address provided during checkout, but... Continue reading