Shipping and delivery

Pre-purchase shipping support

• How do I decide what shipping method to use?
  We understand how important it is to get your gear in time for a race, special event, or your next workout. We offer ... Continue reading
• When is the cutoff for same-day shipping?
  The daily shipping cutoff is 9 a.m. PST / noon EST, and our shipping facilities operate Monday through Friday. Please... Continue reading
• What days do your shipping facilities fulfill orders?
  Our shipping facilities fulfill orders on business days (Monday through Friday). Regardless of shipping method select... Continue reading
• What shipping carriers does Brooks use?
  Brooks partners with FedEx, UPS, DHL, and the United States Postal Service (USPS) for shipping services. Any packages... Continue reading
• Can I ship outside of the United States?
  Shipping from the Brooks Running U.S. site is only available to destinations within the U.S. (all 50 states and U.S. ... Continue reading

Post-purchase shipping support

• Tracking says my package was delivered, but I haven’t received my order.
  If your tracking information shows as delivered but you cannot locate your package, we suggest following these steps:... Continue reading
• I’ve placed my order. Can I change the shipping method?
  Our distribution center works very fast to get your gear picked, packed, and shipped. Because of this, we are unable ... Continue reading
• What do I do if I didn’t receive tracking information?
  You will receive a shipping confirmation with your tracking number at the email address provided during checkout once... Continue reading
• Why isn’t my tracking number working?
  Once a tracking number is created, it can take 24 to 48 hours to generate details due to delays in communication betw... Continue reading
• How do I track my order?
  You will receive a shipping confirmation with your tracking number to the email address provided during checkout, but... Continue reading