Shipping and delivery
Pre-purchase shipping support
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How do I decide what shipping method to use?
We understand how important it is to get your gear in time for a race, special event, or your next workout. We offer ... Continue reading
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When is the cutoff for same-day shipping?
The daily shipping cutoff is noon ET / 9 a.m. PT, and our shipping facilities operate Monday through Friday. Please n... Continue reading
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What days do your shipping facilities fulfill orders?
Our shipping facilities fulfill orders on business days (Monday through Friday). Regardless of shipping method select... Continue reading
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What shipping carriers does Brooks use?
Brooks partners with FedEx, UPS, DHL, and the United States Postal Service (USPS) for shipping services. Any packages... Continue reading
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Can I ship outside of the United States?
Shipping from the Brooks Running U.S. site is only available to destinations within the U.S. (all 50 states and U.S. ... Continue reading
Post-purchase shipping support
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I’ve placed my order. Can I change the shipping method?
Our distribution center works very fast to get your gear picked, packed, and shipped. Because of this, we are unable ... Continue reading
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Tracking says my package was delivered, but I haven’t received my order.
If your tracking information shows as delivered but you cannot locate your package, we suggest following these steps:... Continue reading
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What do I do if I didn’t receive tracking information?
You will receive a shipping confirmation with your tracking number at the email address provided during checkout once... Continue reading
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Why isn’t my tracking number working?
Once a tracking number is created, it can take 24 to 48 hours to generate details due to delays in communication betw... Continue reading
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How do I track my order?
You will receive a shipping confirmation with your tracking number to the email address provided during checkout, but... Continue reading