If your tracking information shows as delivered but you cannot locate your package, we suggest following these steps:
 

1. Verify the address on your order to make sure there are no errors/typos. You can do so by checking your confirmation email and/or utilizing our Order Lookup tool to verify your shipping details. If there is an error in your address, please contact us so we can assist!
    
2. Check the carrier tracking link for delivery details, including date/time, location, and any additional notes. The delivery photo can help determine whether the package was delivered correctly or not.
    
   • If you recognize the delivery photo, please check that location and the surrounding area. If nothing is found, please contact us so we can assist!
      
3. If there are no helpful details or tracking does not include a delivery photo, then try the following:
    
   • Check around your property—sometimes delivery workers will try to place a package in a location that is less visible to passersby.
      
   • Check with your family members, neighbors, or any leasing or office staff in your building to see if they may have received it on your behalf.

Sometimes a carrier will incorrectly mark a package as delivered. If you have followed these steps and still cannot locate your package after one business day of it being marked as delivered, we would be happy to assist further!