We can attempt to cancel an order within 45 minutes of placement during our regular business hours, Monday through Friday, from 9:00 a.m. to 8:00 p.m. ET (excluding holidays). 
 
Because orders begin processing quickly, cancellation cannot be guaranteed. For the best chance of stopping an order before it ships, we recommend reaching out to our team via our live chat option by clicking on the speech balloon in the lower right-hand corner or giving us a call at 855-427-6657 during our business hours as soon as possible after placing your order. Please have your order number ready, and we'll be happy to check the status for you.
 
We cannot cancel or change any orders that were placed more than 45 minutes ago or outside our business hours. Our fulfillment system is optimized to process your order as seamlessly and efficiently as possible, and, while this most often works in your favor (you get your gear quickly!), it does mean that cancellations and changes are not possible in these cases.

We offer free returns with our Run Happy Promise, so if you’ve made a mistake or changed your mind, don’t worry – you can still send back your order for a full refund. You can initiate your return on our website by visiting the Returns center. You’ll be able to generate your return label once your order has shipped. Click here for more information on how to return an item purchased on brooksrunning.com.

If you’ve placed your order and notice there is an error in your shipping address or email address, we can help! Though we can’t change details on the existing order, we have some workarounds we can use to make sure your gear arrives safely and you have all of the information you need about your shipment.