Help articles

Contact & Company Information

  • Hi there! Are you looking to contact Brooks Running Customer Care? We are more than happy to help.There are a number ... Continue reading

  • Corporate Office3400 Stone Way N, Suite 500Seattle, WA 98103 USAPhone: 800-227-6657Fax: 425-489-1975 Brooks Trailhead... Continue reading

Privacy & Communication Preferences

  • The following process applies to customers located within the United States. If you are located outside of the United... Continue reading

  • If you are located in the United States, please provide your information via this link in order for us to process any... Continue reading

Buying Brooks

  • We know it can be difficult to shop for shoes online. Luckily, Brooks is partnered with many retailers across the Uni... Continue reading

  • Brooks is committed to partnering with trusted retail partners to allow the authorized sale of Brooks product on the ... Continue reading

  • We are excited you are interested in selling the best running gear in your store! We love our retail partners and wan... Continue reading

Programs, Events & Partnerships

  • The style or size I am looking for is out of stock. When will there be a restock? We are selling a limited amount of ... Continue reading

  • We are excited about your interest in our brand and your desire to partner with us! The best way to explore event spo... Continue reading

  • The Brooks Community Heroes Ambassador Program is a free membership program for eligible military, first responders, ... Continue reading

  • At Brooks, we believe that running is a positive force that has the power to change a day, a life, and the world. Com... Continue reading

  • Want to make great gear even greater? Keep testing it. It’s the science we live by, and we’re recruiting you to help.... Continue reading

Brooks Run Research Collective

  • Brooks Run Research Collective is a collective of runners partnering with Brooks to advance running science, share in... Continue reading

  • Your Runner Dashboard is your home base. It brings together your running data and translates it into insights about y... Continue reading

  • Brooks Run Research Collective initiatives are opportunities to participate in running research where your experience... Continue reading

  • When creating a Brooks Run Research Collective account and joining for the first time, you will be prompted to connec... Continue reading

  • To leave Brooks Run Research Collective, navigate to Settings > Account Management > Delete Brooks Run Research Colle... Continue reading

Sustainability & ReCommerce

  • Brooks ReStart is a program offering new homes for gently used shoes before they’ve run their last mile. It's also a ... Continue reading

  • When your shoes have run out of miles, it is best to recycle them or reuse them for activities other than running. Ma... Continue reading