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Customer Care
Brooks Running
Returns and exchanges
Help articles
Returns and exchanges
What is the Brooks return policy?
At Brooks, we know we make the best running gear in the world, and we are willing to stand behind that belief with a ...
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How do I return an item I purchased on brooksrunning.com?
We offer free returns for a full refund* within 90 days of purchase for Brooks gear purchased from brooksrunning.com....
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How do I exchange an item I purchased on brooksrunning.com?
Rather than a traditional exchange, which is slow and cumbersome, we speed things up by having you order your new gea...
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How can I return or exchange an item I bought at a retail store?
If you bought your Brooks gear from another retailer, please contact them first for exchanges or returns. If they’re ...
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How can I exchange an item I received as a gift?
Someone you know has some great taste if you’ve received Brooks gear as a gift! We know your gift giver had the best ...
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How should I package my return?
If you no longer have your original packaging, you can still send back your gear with our prepaid label. Here are som...
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How do I reprint my return label?
To reprint/reaccess your return label, you can either use the PDF version emailed to you or redownload it from our Re...
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How can I track my return?
To check the status of your return, enter your order number (found in your confirmation email) and email address when...
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How do refunds work for Afterpay & Klarna?
When using one of our pay-in-four payment options, the refund processes a little bit differently than when using a cr...
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Schedule a USPS return pickup
The United States Postal Service (USPS) offers pickup on returns when you are unable to drop off your return. Our ret...
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Still have questions?
To contact Customer Care via phone, call 1-855-427-6657, Monday-Friday, 9 a.m. - 8 p.m. ET
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