Customer Care
Help articles
Footwear advice
-
How do I choose the right shoe?
Choosing the right shoe for your best run should help you run farther, faster, more comfortably - or all three! Here ...
Continue reading
-
Shoes for plantar fasciitis
What is plantar fasciitis?
Support shoes
Neutral shoes
Find a local Brooks retailer
What is plantar fasciit...
Continue reading
-
How do I know which width to choose?
Finding the right fit for your feet is essential to ensuring you’re prepared for your next run, walk, or workout. In ...
Continue reading
-
When is it time to replace my shoes?
The general life expectancy of performance running shoes is 300-500 miles, and we rigorously test them to ensure they...
Continue reading
-
Shoe sizing compared to other brands
Compared to other brands, we most often find our shoes fit slightly shorter. We recommend ordering Brooks running sho...
Continue reading
Footwear technology
-
What is a GTS shoe?
Simply put, GTS stands for Go-To-Support. Support can mean different things depending on how it’s discussed, so let’s...
Continue reading
-
What is the difference between GTS and GTX?
GTS refers to Go-To-Support, which our GuideRails® technology provides through delivering holistic support that allow...
Continue reading
-
Waterproof shoes
Don't let the weather hold you back from your workouts. We offer select models with a GORE-TEX® membrane bonded direc...
Continue reading
-
Are Brooks shoes slip resistant?
At Brooks, we have a singular focus - performance run. This doesn't mean our shoes aren't great for other things, it ...
Continue reading
-
What is the Ballistic Rock Shield?
The Ballistic Rock Shield is a toughened, thermoplastic EVA (ethylene-vinyl acetate) sheath between the outsole and m...
Continue reading
Gear maintenance
-
How do I get support for product issues?
When used for the intended purpose, Brooks footwear has a life expectancy of 300 to 500 miles. Sports bras and appare...
Continue reading
-
Replacement shoelaces
While we do not sell replacement laces, we do have a courtesy replacement program for defective laces from shoes that...
Continue reading
-
Replacement insoles
While we do not sell replacement insoles, we do have a courtesy replacement program for defective insoles from shoes ...
Continue reading
-
What is the best way to clean my shoes?
While there is no set time frame in which you should be cleaning your shoes, you may want to check the tread underfoo...
Continue reading
-
Why is the tread separating from the sole of my shoe?
Performance running shoes are created with one thing in mind - the run. Designing shoes for running means designing a...
Continue reading
Past models
-
Children's shoes
While we produced shoes for children in the past, they have since been retired. Currently, we offer shoes starting fr...
Continue reading
-
PureFlow - Discontinued
The PureFlow has been a great model over the years, but has now reached the end of its run. The PureFlow 7 was the la...
Continue reading
-
PureCadence - Discontinued
The PureCadence, along with the PureFlow and the rest of our Connect experience, is no longer part of our footwear li...
Continue reading
-
Heritage Collection
You've got some great taste to be searching for shoes from our Heritage Collection! The Heritage Collection featured ...
Continue reading
Sports bra advice
-
Finding the right fit in your sports bra
Finding the right fit
If you’re starting from scratch, it can be very helpful to visit your local run specialty store...
Continue reading
-
What is the best way to care for my sports bra?
While all of our bras are machine washable, here are some tips to give your sports bra a longer life:
Fasten the h...
Continue reading
-
Discontinued bra styles
While the Juno, Fiona, Maia, and other Moving Comfort bras were all well-loved items, they have been discontinued. Ou...
Continue reading
{}