How do I check the balance on my eGift Card?

Q: Finding the Right Fit in your Sports Bra

Finding the right sports bra is essential to a great workout, and we’ve got you covered. Check out our Bra Finder, Fit Guide and Store Locator; learn about sister sizing; chat with an expert; or put your bra to the test with the confidence of our Run Happy Promise.

Q: What is a GTS Shoe?

GTS stands for 'Go-to support'. We add the GTS label on all Brooks running shoes with Guiderails Support. This means that these shoes contain support technology that keeps your natural movement in a safe range so you can run with more comfort and less pain.

Q: How do I choose the right shoe?

Ensuring you have the right shoes is essential to a great run, and we have the tools to help you find your solemate. Take our Shoe Finder quiz, find a local retailer using our Store Locator, chat with an expert, or just try a pair and, if they don’t work out, take advantage of our Run Happy Promise.

Q: What is the Brooks Return Policy?

If you buy gear from us today, you have ninety days to wear it all you want and still return it if you don’t love it — no shipping or re‐stocking fee. If your gear is unworn and still in original packaging, you have a year to return it to us.

Gift Card Maintenance

Customers are currently unable to check gift card balances via our eGift Card page. You may check the balance of your eGift Card within the Payment section of the Checkout process. If you need additional assistance, our Customer Care team is happy to check your balance for you! Contact us via phone at (855) 227-6657, Monday through Friday from 9 a.m. to 8 p.m. ET, via chat using the speech bubble in the bottom right-hand corner, or via email. All other eGift Card functions (purchasing, receiving, and using as payment) are active and working as expected.

To check the balance on your eGift Card, visit our eGift Card page, scroll down to the bottom, and enter your eGift Card number and PIN (both are provided in the eGift Card delivery email) to see how much you have available.

We would be happy to assist further if there is any trouble with locating your details.

Brooks eGift Cards

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Brooks eGift Cards

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