Gift Card Maintenance

Customers are currently unable to check gift card balances via our eGift Card page. You may check the balance of your eGift Card within the Payment section of the Checkout process. If you need additional assistance, our Customer Care team is happy to check your balance for you! Contact us via phone at (855) 427-6657, Monday through Friday from 9 a.m. to 8 p.m. ET, via chat using the speech bubble in the bottom right-hand corner, or via email.

There is also a known issue with the ability to checkout via the Shopping Cart page when only purchasing an eGift Card. If you encounter this issue, click here to be taken to the Checkout page automatically once an eGift Card has been added to your cart. We recommend double-checking the items in your cart in the Summary section before completing the transaction.
 

Most eGift Card orders are processed and emailed to the recipient within three hours. In rare circumstances, processing may take up to 72 hours depending on your credit card company. You will receive an email from Brooks Running once the eGift Card has been delivered with the subject line “Your eGift card has been delivered!”.

 If the recipient notifies you they have not received the eGift Card, double-check their email is correct and contains no typos. You can find confirmation of the email address the eGift Card was sent to in the delivery notification email.

It is often the case when an email is not received that it may be "hiding" in something other than the recipient's primary inbox where they would see it quickly. Have the recipient check any Spam, Junk, and Promotions folders for an email from Brooks Running titled "You've received a gift!".

If the wrong email address was entered or it has been more than 72 hours and the recipient is still unable to locate the email containing their eGift Card information, we would be happy to look into it!