Most eGift Card orders are processed and emailed to the recipient within three hours. In rare circumstances, processing may take up to 72 hours depending on your credit card company. You will receive an email from Brooks Running once the eGift Card has been delivered with the subject line “Your eGift card has been delivered!”.

 If the recipient notifies you they have not received the eGift Card, double-check their email is correct and contains no typos. You can find confirmation of the email address the eGift Card was sent to in the delivery notification email.

It is often the case when an email is not received that it may be "hiding" in something other than the recipient's primary inbox where they would see it quickly. Have the recipient check any Spam, Junk, and Promotions folders for an email from Brooks Running titled "You've received a gift!".

If the wrong email address was entered or it has been more than 72 hours and the recipient is still unable to locate the email containing their eGift Card information, we would be happy to look into it!