When using one of our pay-in-four payment options, the refund processes a little bit differently than when using a credit/debit card. First, we will process the refund request in our system. This request will then be communicated to Afterpay or Klarna, who will directly handle your credit.
Afterpay
Once your refund is processed by Brooks and the request is sent to Afterpay, the money can take up to ten business days to be returned to your card(s), depending on your financial institution. Until the refund is confirmed and processed by Brooks (within two days after being scanned by the carrier), your original payment schedule with Afterpay will continue. If you have an upcoming payment, you can push it back on your account to allow time for the return to be registered and your invoice to be updated accordingly.
If you are still not seeing your refund after ten business days, please click here for related articles or to contact Afterpay directly.
Klarna
Once your refund is processed by Brooks and the request is sent to Klarna, the money can take up to fourteen days to be returned to your card(s), depending on your financial institution. Refunds are processed in different ways, depending on how much you have paid and if the store has processed a full or partial refund. Until the refund is confirmed and processed by Brooks (within two days after being scanned by the carrier), your original payment schedule with Klarna will continue. If you have an upcoming payment, you can report your return on your account to allow time for the return to be registered and your invoice to be updated accordingly.
If you are still not seeing your refund after fourteen days, please click here for related articles or to contact Klarna directly.