How can I return or exchange an item I bought at a retail store?

Q: Finding the Right Fit in your Sports Bra

Finding the right sports bra is essential to a great workout, and we’ve got you covered. Check out our Bra Finder, Fit Guide and Store Locator; learn about sister sizing; chat with an expert; or put your bra to the test with the confidence of our Run Happy Promise.

Q: What is a GTS Shoe?

GTS stands for 'Go-to support'. We add the GTS label on all Brooks running shoes with Guiderails Support. This means that these shoes contain support technology that keeps your natural movement in a safe range so you can run with more comfort and less pain.

Q: How do I choose the right shoe?

Ensuring you have the right shoes is essential to a great run, and we have the tools to help you find your solemate. Take our Shoe Finder quiz, find a local retailer using our Store Locator, chat with an expert, or just try a pair and, if they don’t work out, take advantage of our Run Happy Promise.

Q: What is the Brooks Return Policy?

If you buy gear from us today, you have ninety days to wear it all you want and still return it if you don’t love it — no shipping or re‐stocking fee. If your gear is unworn and still in original packaging, you have a year to return it to us.

If you bought your Brooks gear from another retailer, please contact them first for exchanges or returns. If they’re not able to help, just call, email, or chat with us, and we’ll work with you to find a solution.

Click here to contact us by email or call us at 855-427-6657 (855-4-BROOKS) Monday through Friday from 9 a.m. to 8 p.m. ET. Our Runner Experience Specialists are also happy to help via SMS at 206-899-4101 (message and data rates may apply), as well as the chat function in the lower right-hand corner. Just click the speech balloon to get started!

Returns and exchanges

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Returns and exchanges

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