We offer free returns for a full refund* within 90 days of purchase for Brooks gear purchased from brooksrunning.com. Run in it, sweat in it, get it dirty – we’ll still take it back even if it’s worn. To return your gear, follow the steps below.

1. Start a return
   
   To start a return, visit our Returns center, enter your order number and email address, and click “Start return.”
    
2. What would you like to return?
   
   Click on the item you would like to return, then click the blue button near the bottom right-hand corner of the screen and select the return reason in the pop-up panel. Repeat this process for any additional items you’d like to return. If you are returning multiple quantities of the same product, be sure to adjust the quantity using the + icon (please note that you’ll only be able to select one return reason). If you added the wrong item to a return, you can click on the item again and click on the red “Do not return” button to remove it from your return.
   
   Click the blue button near the bottom right-hand corner of the screen to continue to the next section.
   
   
3. Please review carrier and drop-off locations.
   
   FedEx will automatically be selected as the return carrier. All FedEx labels are SmartPost labels and can be used at any FedEx or USPS drop-off location. There is a list of nearby drop-off locations for your reference, which can also be viewed as a map by selecting the map pin icon, but you do not need to select a drop-off location.
   
   Click the blue button near the bottom right-hand corner of the screen to continue to the next section.
   
   
4. Return summary
   
   Review your item(s) for return, then click on the checkbox next to “I acknowledge the Brooks Terms of Use as it applies to this return.”
   
   Click the blue “Generate Label” button near the bottom right-hand corner of the screen to continue to the next section.
   
   
5. Return confirmation
   
   You will see a summary of your return, and you can scroll down to access your prepaid return label. You will also receive an email from Brooks Running with the subject line “You’ve started your return.” that contains a link to your return label. The return label is valid for 90 days from the initiation of your return. Package your gear and affix the return label to the package before dropping it off at a FedEx or USPS drop-off location.
   
   Refunds will be confirmed via email no later than two business days from the receipt of the return. Please allow three to five business days for the credit to be processed through banking systems to your original form of payment. We’ll also be in touch via email with updates regarding your refund.
   
   You can also check the status of your return at any time by visiting our Returns Center and entering your order number and email address in the “Track a return" section.
   
   

*Shipping service fees are nonrefundable