We offer free returns for a full refund* within 90 days of purchase for Brooks gear purchased from brooksrunning.com. Run in it, sweat in it, get it dirty – we’ll still take it back even if it’s worn.

Start a return

To start a return, visit our Returns Center, enter your order number and email address, and click “Start return.” 

What would you like to return?

Click on the item you would like to return, then click the blue button near the bottom right-hand corner of the screen and select the return reason in the pop-up panel. Repeat this process for any additional items you’d like to return. If you are returning multiple quantities of the same product, be sure to adjust the quantity using the  icon (please note that you’ll only be able to select one return reason). If you added the wrong item to a return, you can click on the item again and click on the red “Do not return” button to remove it from your return.

Click the blue button near the bottom right-hand corner of the screen to continue to the next section.

Please review carrier and dropoff locations.

Select the carrier you would like to use to drop off your return (please note that for some locations, there may be only one carrier option). All FedEx labels are SmartPost labels and may be used at any FedEx or USPS dropoff location. There is a list of nearby dropoff locations for your reference, which can also be viewed as a map by selecting the  icon, but you do not need to select a dropoff location.

Once your desired carrier is selected, click the blue button near the bottom right-hand corner of the screen to continue to the next section.

Return summary

Review your item(s) for return, then click on the checkbox next to “I acknowledge the Brooks Terms of Use as it applies to this return.”

Click the blue “Generate Label” button near the bottom right-hand corner of the screen to continue to the next section.

Return confirmation

You will see a summary of your return, and you can scroll down to access your prepaid return label. You will also receive an email from Brooks Running with the subject line “You’ve started your return” that contains a link to your return label. The return label is valid for 90 days from the initiation of your return. Package your gear and affix the return label to the package before dropping it off with your selected shipping carrier.

Refunds will be confirmed via email no later than two business days from the receipt of the return. Please allow three to five business days for the credit to be processed through banking systems to your original form of payment. We’ll also be in touch via email with updates regarding your refund.

You can also check the status of your return at any time by visiting our Returns Center and entering your order number and email address in the “Track a return" section.

Still need assistance? Click here to contact us by email or call us at 855-427-6657 (855-4-BROOKS) Monday through Friday from 6 a.m. to 5 p.m. Pacific Standard Time. Our Runner Experience Specialists are also happy to help via SMS at 206-899-4101 (message and data rates may apply), as well as the chat function in the lower right-hand corner. Just click the speech balloon to get started!

*Shipping service fees are nonrefundable