Rather than a traditional exchange, which is slow and cumbersome, we speed things up by having you order your new gear on brooksrunning.com and return your existing gear using our standard return process. This gets your new product to you as fast as possible.
To start a return, visit our Returns Center, enter your order number and email address, and click “Start return.” You’ll be able to create a prepaid return label to send your gear back to us. For more assistance with starting a return, visit this article.
Refunds will be confirmed via email no later than two business days from the receipt of the return. Please allow three to five business days for the credit to be processed through banking systems to your original form of payment. We’ll also be in touch via email with updates regarding your refund.
You can also check the status of your return at any time by visiting our Returns Center and entering your order number and email address in the “Track a return" section.