If you bought your Brooks gear from one of our authorized retailers in the United States, please contact them first for exchanges or returns. If they’re not able to help, just call, email, or chat with us, and we’ll work with you to find a solution, which may include store credit or replacement product.

Click here to contact us by email or call us at 1-855-427-6657 (1-855-4-BROOKS) Monday through Friday from 9 a.m. to 8 p.m. ET. Our Runner Experience Specialists are also happy to help via SMS at 206-899-4101 (message and data rates may apply), as well as via the chat function in the lower right-hand corner. Just click the speech balloon to get started!

When contacting us, please have information available regarding where and when you purchased your product and the reason for your dissatisfaction. You may also be asked to provide proof of purchase, submit photo(s) of your product or its packaging, mail your product to us, or provide other information to assist us in processing your request.

Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, our Run Happy Promise is not available for products purchased from unauthorized sellers, including unauthorized internet sites. If you have any questions regarding whether a seller is an authorized seller of our products, please contact our Runner Experience team.

You must submit your Run Happy Promise request within 90 days of the date of original purchase. Our Run Happy Promise is limited to the original, end-user purchaser in the United States. We reserve the right to verify information, require valid proof of purchase, and to deny Run Happy Promise requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Run Happy Promise. We may amend or terminate the Run Happy Promise at any time without notice.