Customer Care
Help articles
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Brooks Return Policy
How do I return an item?
How do I process an exchange?
How can I check the status of my retur...
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From our family to yours, we sincerely hope you are having a Run-Happy Holiday! If you are considering getting that s...
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At Brooks, we know we make the best running gear in the world, and we want to make sure you know it too - that's why ...
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How do I return an item?
We offer free returns for refunds within 90-days of purchase if you don't love your new Br...
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No longer have the original box? Not a problem!
In case you no longer have your original packaging you can still r...
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How can I check the status of my return?
To check the status of your return, enter your order number and email addr...
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Schedule a Return Pick Up
It's always nice to get door-to-door service when you've got a lot to run with. USPS offers...
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CLICK HERE to fill out the Replacement Request Form
When used for its intended purpose, Brooks footwear has a life ...
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We are happy to help! Give us a call at 855-4-BROOKS, or contact us and we will help you process the exchange.
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