Customer Care
Help articles
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Brooks Return Policy - our Run Happy Promise
How do I return an item I purchased on brooksrunning.com?
How do I exch...
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At Brooks, we know we make the best running gear in the world, and we want to make sure you know it too - that's why ...
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We offer free returns for a full refund* within 90 days of purchase for Brooks gear purchased from brooksrunning.com....
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Rather than a traditional exchange, which is slow and cumbersome, we speed things up by having you order your new gea...
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If you bought your Brooks gear from another retailer, please contact them first for exchanges or returns. If they’re ...
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Someone you know has some great taste if you’ve received Brooks gear as a gift. We know your gift giver had the best ...
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When used for its intended purpose (running or walking), Brooks footwear has a life expectancy of 300 to 500 miles. S...
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If you no longer have your original packaging, you can still send back your gear with our prepaid label. Here are som...
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To reprint/reaccess your return label, you can either use the PDF version emailed to you or redownload it from our Re...
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To check the status of your return, enter your order number (found in your confirmation email) and email address when...
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When using one of our pay-in-four payment options, the refund processes a little bit differently than when using a cr...
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The United States Postal Service (USPS) offers pickup on returns when you are unable to drop off your return. Our ret...
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