Customer Care
Help articles
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Brooks Return Policy
How do I return an item?
How do I process an exchange?
How can I check the status of my retur...
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When using one of our pay-in-4 payment options, the refund processes a little bit differently than when using a credi...
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At Brooks, we know we make the best running gear in the world, and we want to make sure you know it too - that's why ...
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We offer free returns for refund within 90 days of purchase if you don't love your new Brooks gear (shoes, apparel, o...
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No longer have the original box? Not a problem!
In case you no longer have your original packaging you can still s...
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To check the status of your return, enter your order number and email when you visit the Returns Center or log into...
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It's always nice to get door-to-door service when you've got a lot to run with. USPS offers pick-up on returns when...
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When used for its intended purpose (running or walking), Brooks footwear has a life expectancy of 300 to 500 miles. S...
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We are happy to help! Give us a call at 855-4-BROOKS, or contact us and we will help you process the exchange. We are...
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