Help articles

Returns and Exchanges

  • What is the Brooks Return Policy?
    In response to COVID-19, Brooks is taking added precautions with our returns center to ensure employee wellness. Once... Continue reading
  • What is the Run Happy Promise?
    At Brooks, we know we make the best running gear in the world, and we want to make sure you know it too - that's why ... Continue reading
  • How do I return an item?
    How do I return an item? We offer free returns for refunds within 90-days of purchase if you don't love your new Broo... Continue reading
  • How to Package my Return?
    No longer have the original box? Not a problem!  In case you no longer have your original packaging you can still ret... Continue reading
  • How can I track my return?
    How can I check the status of my return? To check the status of your return, enter your order number and zip code in ... Continue reading
  • Schedule a USPS Return Pick Up
    Schedule a Return Pick Up It's always nice to get door-to-door service when you've got a lot to run with. USPS offers... Continue reading
  • What if I think my product has a defect?
    CLICK HERE to fill out the Replacement Request Form When used for its intended purpose, Brooks footwear has a life ex... Continue reading
  • How can I exchange an item I received as a gift?
    We are happy to help! Give us a call at 855-4-BROOKS, or contact us and we will help you process the exchange. Continue reading