In response to COVID-19, Brooks is taking added precautions with our returns center to ensure employee wellness. Once received, returns are quarantined before allowed into processing.
- Brooks Return Policy
- How do I return an item?
- How can I check the status of my return?
- How long does it take for a refund to be processed?
- Error Generating Return Label
- I lost my return label, what do I do?
- Schedule a Return Pick Up
- How can I return or exchange an item I bought at a retail store?
- Returning a Gift Without Receipt?
- How do I process an exchange?
Brooks Return Policy
At Brooks, we know we make the best running gear in the world, and we are willing to stand behind that belief with a return policy to match.
Brooks offers the True Blue Guarantee - a promise that you'll love your gear, and if you don't we will take it back for 90 days after purchase. Run in it, sweat in it, inside, outside, in the rain - if it doesn't perform the way it should, send it back.
Unworn items can be returned for one full year from the date of purchase.
Please note that the expected lifespan of performance running shoes is 300-500 miles or 3-6 months, which can vary based on weather, surface, temperature, etc. Running shoes are designed and manufactured for forwards linear movement, so other uses (for example, other sports which may require lots of lateral movement) may result in wear that is unexpected.
Sports bras/apparel (especially those used in heavy rotation) are generally ready for replacement after one year.
How do I return an item?
We offer free returns for refunds within 90-days of purchase if you don't love your new Brooks gear - even after you've run & sweat in it! Any unworn items can be returned up to one year after purchase.
To print the return label, go to our Returns Center, and enter your order number and billing zip code. You'll be able to choose what you want to return and print your label.
How can I check the status of my return?
To check the status of your return, enter your order number and zip code in the Returns Center, or log into your account to find your order. Once you find your order click the Track Return link to see your package's progress back to us.
Once your package is delivered, we will process the return in four days and you’ll receive an email confirming the credit. Please allow your bank 3-5 business days to post the credit to your account.
How long does it take for a refund to be processed?
Please allow up to 3 business days for your refund to appear in your account once processed. Most often, returns sent through FedEx Ground are received in 5-7 business days.
In case FedEx does not service your area, you can use our pre-paid return label at USPS as well. We strongly suggest using FedEx for the fastest delivery to our Returns Center.
Error Generating Return Label
To print the return label, go to our Returns Center, and enter your order number and billing zip code. You'll be able to choose what you want to return and print your label for free from there.
If you are encountering an error message or unable to type in the Returns Center, please contact our Customer Support team for assistance in returning your package.
I lost my return label, what do I do?
You can reprint a return label in a couple of ways:
1.) Access your email and locate the label that was sent to you previously. You will be able to print the label from there.
2.) Log in to your account and access your return request, clicking on the “Reprint Label” link.
3.) Go to the Returns Center and enter your order number and zip code to access your recent returns, clicking on the “Reprint Label” link.
Schedule a Return Pick Up
It's always nice to get door-to-door service when you've got a lot to run with. USPS offers pick-up on returns for when you are unable to drop off your return. Our return labels are pre-paid via SmartPost with USPS, which delivers it to FedEx to finish the return delivery. This can take longer than returning via FedEx with the same label.
How can I return or exchange an item I bought at a retail store?
Please discuss return options with the store you purchased the product at, as they generally will be able to honor our True Blue Guarantee. If that isn't successful, please contact us and we will do our best to help.
Returning a Gift Without Receipt?
- We are sorry to hear your gift did not work out well. If you need to return a gift you received please reach out so we may work out a solution for you! Click Here to Contact Us or call us at 855-427-6657 (855-4-BROOKS).
How do I process an exchange?
Brooks has one focus - the run. To that end, we want to make sure that everything we do is in service of getting you the gear you need and back to running quickly - and there’s nothing fast about a traditional exchange process.
You’ll always have 90 days to swap out a shoe if it’s not working for you. To do this, head to our Returns Center and print a free return label to ship your product back to us - then you can order the new item (with free shipping!) without worry.
We will process your credit within four business days of receiving the returned product, and by then you may already have your new item and be out on the run trying it out.