Customer Care
Help articles
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Run Into a Great Deal!
Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal.
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How to Enter a Promo Code
To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t...
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Does Brooks offer Split Sized Orders?
Getting the right fit for your feet is essential to moving comfortably and running happy. While our website cannot pr...
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Gift Receipt with Purchase
Our orders ship without a packing slip, so the value of your gift will remain hidden from the recipient!
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Fraud Protection
At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w...
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Payments
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Why do I see multiple charges on my account?
When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ...
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When will my account be charged for my order?
When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ...
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Payment options for BrooksRunning.com
When shopping on BrooksRunning.com you can choose to pay with any of the following options:
ApplePay
Visa
Masterca...
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My Order
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What does my Order Status mean?
When tracking your order you will see the status to reflect where your gear is on the run to your home.
Received a...
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Did Not Receive A Confirmation Email
If you have not received a confirmation email for your order it may have been filtered into the Junk folder. If it is...
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Award Certificates
Congratulations if you have received a Brooks Running Award Certificate! Please fill out the postcard you received an...
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What do I do if there's an error on my shipment?
If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s...
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Can I Change or Cancel my Order?
Our Distribution Center works very fast to get you out on your next run! Because of this, we are unable to cancel or ...
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My Account
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Where is my Pro Program Discount?
The energy around the Pro Program grew even bigger than we ever imagined and ultimately, the program grew much larger...
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Accessing your Sports Medicine Ambassador Program Benefits
To see your SMAP deals you will need to log in to your account, and then the discounted prices will be reflected auto...
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What is the Sports Medicine Ambassador Program?
The Brooks Sports Medicine Ambassador Program is a community of sports medicine professionals who are just as passion...
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Why should I create an account on brooksrunning.com?
Brooksrunning.com accounts give you easy access to:
Order History
Package Tracking
Faster Checkout
This is also ...
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I forgot my password!
To reset your password visit our login page and click Forgot Password. Enter the email address registered with brooks...
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E-Gift Cards
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What is an eGift Card?
An eGift Card (EGC) is much like a traditional gift card but delivered through email to your gift recipient. To purch...
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How do I buy a gift card?
An EGC (eGiftCard) is the perfect gift for that special runner in your life who needs some new, top of the line run...
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How do I check the balance on my eGift card?
To check the balance on your eGift Card visit ourGift Card page, scroll down to the bottom, and enter your eGift Card...
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The eGift Card I purchased was not received
Most eGift Card orders will be processed within 1-3 hours but may take up to 48 hours depending on your credit card c...
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