Help articles


  • Run Into a Great Deal!
    Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal. Br... Continue reading
  • How to Enter a Promo Code
    To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t... Continue reading
  • Does Brooks offer Split Sized Orders?
    Getting the right fit for your feet is essential to moving comfortably and running happy. While our website cannot pr... Continue reading
  • Gift Receipt with Purchase
    Orders ship without a packing slip, so the value of your gift will remain hidden from the recipient! Continue reading
  • Fraud Protection
    At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w... Continue reading


  • Why do I see multiple charges on my account?
    What you may be seeing are not charges to your account, but temporary authorization holds placed due to multiple atte... Continue reading
  • When will my account be charged for my order?
    When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ... Continue reading
  • Payment options for
    When shopping on you can choose to pay with any of the following options:   ApplePay Visa Masterca... Continue reading

My Order

  • What does my Order Status mean?
    When tracking your order you will see the status to reflect where your gear is on the run to your home. Received and... Continue reading
  • Did Not Receive A Confirmation Email
    If you have not received a confirmation email for your order it may have been filtered into the Junk folder. If it is... Continue reading
  • Award Certificates
    Congratulations if you have received a Brooks Running Award Certificate! Please fill out the postcard you received an... Continue reading
  • What do I do if there's an error on my shipment?
    If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s... Continue reading
  • Can I Change or Cancel my Order?
    Our Distribution Center works very fast to get you out on your next run! Because of this, we are unable to cancel or ... Continue reading

My Account

  • Where is my Pro Program Discount?
    The energy around the Pro Program grew even bigger than we ever imagined and ultimately, the program grew much larger... Continue reading
  • Accessing your Sports Medicine Ambassador Program Benefits
    To see your SMAP deals you will need to log in to your account, and then the discounted prices will be reflected auto... Continue reading
  • What is the Sports Medicine Ambassador Program?
    The Brooks Sports Medicine Ambassador Program is a community of sports medicine professionals who are just as passion... Continue reading
  • Why should I create an account on accounts give you easy access to: Order History Package Tracking Faster Checkout  This is also a ... Continue reading
  • I forgot my password!
    To reset your password visit our login page and click Forgot Password. Enter the email address registered with brooks... Continue reading

E-Gift Cards

  • What is an eGift Card?
    An eGift Card is much like a traditional gift card, but delivered through email to your gift recipient. To purchase, ... Continue reading
  • How do I buy a gift card?
      An EGC (eGiftCard) is the perfect gift for that special runner in your life who needs some new, top of the line run... Continue reading
  • How do I check the balance on my eGift card?
    To check the balance on your eGift Card visit our Gift Card page and enter your eGift Card Number and Pin (they are b... Continue reading
  • The eGift Card I purchased was not received
    Most eGift Card orders will be processed within 1-3 hours but may take up to 48 hours depending on your credit card c... Continue reading