Help articles


  • Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal.   ... Continue reading
  • To add a promo code you received, navigate to your Shopping Cart page after adding items to your cart. While viewing ... Continue reading
  • Getting the right fit for your feet is essential to moving comfortably and running happy. While our website cannot pr... Continue reading
  • Our orders ship without a packing slip, so the value of your gift will remain hidden from the recipient!  Continue reading
  • At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w... Continue reading


  • When your order is placed, a temporary authorization is held on your account by your bank or credit card issuer. We w... Continue reading
  • When your order is placed a temporary authorization is held on your account by your bank or credit card issuer. We wi... Continue reading
  • When shopping on you can choose to pay with any of the following options:   Visa Mastercard Americ... Continue reading

My Order

  • When tracking your order you will see the status to reflect where your gear is on the run to your home.   Received ... Continue reading
  • If you have not received a confirmation email for your order it may have been filtered into the Spam/Junk folder. If ... Continue reading
  • Congratulations if you have received a Brooks Running Award Certificate! Please fill out the postcard you received an... Continue reading
  • If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s... Continue reading
  • Our Distribution Center works very fast to get you out on your next run! Because of this, we are unable to cancel or ... Continue reading

My Account

  • The energy around the Pro Program grew even bigger than we ever imagined and ultimately, the program grew much larger... Continue reading
  • To see your SMAP deals you will need to log in through our Sports Medicine Ambassador Portal, make sure your ac... Continue reading
  • The Brooks Sports Medicine Ambassador Program is a community of sports medicine professionals who are just as passion... Continue reading
  • accounts will now link you to our awesome Brooks Run Club membership which includes the following b... Continue reading
  • To reset your password visit our login page and click Forgot Password. Enter the email address registered with brooks... Continue reading

E-Gift Cards

  • An eGift Card (EGC) is much like a traditional gift card but delivered through email to your gift recipient. To purch... Continue reading
  •   An EGC (eGiftCard) is the perfect gift for that special runner in your life who needs some new, top-of-the-line run... Continue reading
  • To check the balance on your eGift Card visit our Gift Card page, scroll down to the bottom, and enter your eGift Car... Continue reading
  • Most eGift Card orders will be processed within 1-3 hours but may take up to 48 hours depending on your credit card c... Continue reading